Twilight Globes

Shipping Policy

Thank you for shopping with us! Below is everything you need to know about how we handle shipping:

Processing Time

All orders are processed within 1–3 business days. Once your order is processed, you’ll receive a tracking number via email.

Shipping Time

• 
  5–10 business days
  
• 
  7–21 business days
  
  Please note: Shipping times may vary during peak seasons or due to unforeseen postal delays.
  

Shipping Rates

We offer calculated shipping based on your location at checkout. Free shipping may be available for qualifying orders.

Order Tracking

Once your package is shipped, you’ll receive a confirmation email with tracking details so you can monitor your delivery status.

Delays & Lost Packages

We are not responsible for delays caused by the shipping carrier or customs. If your package is significantly delayed or appears lost, please contact us—we’re happy to help.

Incorrect Address

Please double-check your shipping information before placing your order. We are not responsible for packages sent to incorrect addresses provided by the customer.

Return Policy

We want you to love your lips—and your experience with Velisse.

If for any reason you’re not 100% satisfied with your purchase, we offer a 60-Day Money Back Guarantee.

💌 To start a return:

Email our support team at velissecontact@gmail.com with:

• Your full name
• Order number
• Reason for return (optional)

⚠️ Note:

Refunds can take 3–7 business days to appear on your original payment method.

Frequently Asked Questions (FAQs)

1. How long does shipping take?

U.S. orders typically arrive within 5–10 business days. International orders can take 7–21 business days depending on location and customs.

2. Do you offer international shipping?

Yes! We ship worldwide. Shipping rates and delivery times will vary based on your location.

3. How can I track my order?

Once your order is shipped, you'll receive an email with your tracking number and link to follow your delivery.

4. Can I cancel or change my order?

We process orders quickly, so changes or cancellations must be made within 12 hours of placing your order. Please email us right away at [your support email].

5. What if I entered the wrong shipping address?

Please contact us as soon as possible. If the order hasn’t shipped yet, we’ll do our best to update it. We are not responsible for packages sent to incorrect addresses provided by the customer.

6. What is your return policy?

We offer a [X]-day return window (e.g., 30 days) for unopened or unused products. Please refer to our [Return Policy] page for full details.

7. What if my item arrives damaged or defective?

We’re so sorry! Please contact us within 7 days of receiving your order with photos, and we’ll make it right.

8. Are your products safe/natural/cruelty-free?

Yes, all of our products are [100% natural / cruelty-free / non-toxic

9. How do I use the product?

Each product comes with clear instructions on the label. You can also find detailed how-to guides on our website or contact us if you need help.

10. Do you offer discounts or promotions?

Yes! Be sure to sign up for our email list to get first access to exclusive offers, new products, and seasonal deals.